Join brsk as a Customer Loyalty Specialist 

Are you people-focused, driven, and great at turning challenges into opportunities? We’re brsk, one of the UK’s fastest-growing full-fibre broadband providers, and we’re on the hunt for a Customer Loyalty Specialist to help us deliver exceptional service and keep our customers happy and connected.

About Us

We’re not just another broadband provider—we’re a fast-growing, full-fibre company with a 4.8 Trustpilot score and an 88% team engagement rating to back it up. That means our customers love what we do, and our people love working here. We’re big believers in open ideas, real impact, and teams that genuinely enjoy working together. If you’re after a role where your voice is heard and your work makes a difference, you might’ve just found your next move.

About the Role
In this key role, you’ll support both new and existing residential customers — answering queries, renewing contracts, and resolving issues. You’ll handle a mix of inbound/outbound calls and emails, all with a focus on customer retention and satisfaction. Your communication, negotiation, and problem-solving skills will shine as you work to keep our customers loyal and delighted. 

This job is based in the UK 

What You’ll Be Doing:

• Responding to retention and support queries via phone and email

• Processing customer orders accurately and efficiently

• Meeting and exceeding weekly/monthly performance targets

• Encouraging contract renewals and winning back customers

• Keeping systems and reports up to date

• Being a proactive, positive voice for the brsk brand

What You’ll Bring:

• A minimum of 2-3 years of sales experience/retentions experience?

• Experience in a customer-facing or sales role (ideally in a fast-paced setting)

• Excellent communication and interpersonal skills

• Confidence in handling objections and influencing outcomes

• A self-starter attitude with the ability to work independently

• Tech confidence — you’re quick to learn new tools and systems

• A genuine passion for delivering great customer experiences
  
  Sound like you?

If you're ready to be part of a high-energy, customer-first team making a real impact, we’d love to hear from you.

What We Offer:

• Salary: £25.4k
  
• OTE: £40k

• 25 days holiday plus bank holidays

• Birthday day off!

• Pension scheme matching up to 8% of salary

• Gym discounts

• Employee Assistance Programme

Please note this is  a primarily a work from home role with some travel for team and work meetings.